The New Narrative

Posted Leave a commentPosted in Storytelling

Communities are starting to re-open and leaders are trying to map their way forward in the new post-COVID-19 landscape. Business leaders, regardless of the size of their organizations, may be faced with crafting a new narrative.  This six-page guide is for executives, leaders and emerging leaders of business and non-profit sectors who are challenged with […]

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The Myth of WIIFM

Posted Leave a commentPosted in Strategy

If you have taken a presentation skills workshop, even one by yours truly, you will be familiar with WIIFM — “What’s In It For Me?” The concept is based on that idea that a presentation or communication will fall flat unless you clearly outline how the audience benefits from the information. Your audience members will […]

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EQ in Communication

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Daniel Goleman, author, psychologist and expert in emotional intelligence, defines four domains of so-called EI (or, as others call it, emotional quotient, or EQ): self-awareness self-management social awareness relationship management Within these domains are 12 “crucial competencies” that distinguish successful leaders. When we work with leaders and emerging leaders to improve communication, we focus on […]

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Communicating through VUCA

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Yes, the term VUCA is overused and has become cliché in some circles. The talking heads and management consultants have been warning us that new leadership will need to navigate conditions that are volatile, uncertain, complex and ambiguous. The term originated in the U.S. military, and has been described in countless management and leadership articles […]