Author: Emily Avila

I may be a little late to this party.  Like many people in the services professions, I have started to wonder how […]

Sense-making and effective communication are at the core of the future of work, according to a study released today by consulting firm […]

When the Director of the U.S. Center for Disease Control & Prevention (CDC) Rochelle Walensky turned from her official update this week […]

The last year has been challenging for many obvious reasons, including the ever-changing situation with policies regarding telework, or work-from-home (WFH). The […]

First, let’s not call it “return to work,” because people have been working, albeit not in the office. Now that that’s settled, […]

Before I start a training or coaching program, I ask my clients to complete a simple self-assessment of their communications or presentation […]

There are over 30,000 results for book titles with the word “storytelling” at a well-known online bookseller in the Pacific Northwest. You […]

Generally speaking, I discourage clients from writing scripts for their presentations and pitches. There are several reasons for this. First, it’s rare […]

Leaders are facing pressure to reassure their stakeholders with messages of certainty. The last six months of global turmoil have investors and […]

What can we learn about “false choice” questions from media coverage of COVID-19?