woman making notes in a book

The Myth of WIIFM

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If you have taken a presentation skills workshop, even one by yours truly, you will be familiar with WIIFM — “What’s In It For Me?” The concept is based on that idea that a presentation or communication will fall flat unless you clearly outline how the audience benefits from the information. Your audience members will […]

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EQ in Communication

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Daniel Goleman, author, psychologist and expert in emotional intelligence, defines four domains of so-called EI (or, as others call it, emotional quotient, or EQ): self-awareness self-management social awareness relationship management Within these domains are 12 “crucial competencies” that distinguish successful leaders. When we work with leaders and emerging leaders to improve communication, we focus on […]

smartphone messages

Communicating through VUCA

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Yes, the term VUCA is overused and has become cliché in some circles. The talking heads and management consultants have been warning us that new leadership will need to navigate conditions that are volatile, uncertain, complex and ambiguous. The term originated in the U.S. military, and has been described in countless management and leadership articles […]

5 Things You Can Do If You Are Self-Quarantined at Home

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The news and warnings about the novel coronavirus (COVID-19) are getting more and more dire. Public health officials, medical history researchers and statistical analysts are mostly pointing to “flattening the curve” as a strategy to reduce the significant impact on health resources.  Flattening the curve essentially means that we collectively take action to slow the […]

Communicating Risk during the Coronavirus Outbreak

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Caught up in the wave of concern over the spread of coronavirus, many companies are quickly issuing corporate policies regarding business travel, conference attendance, work-from-home and other issues. Some of these policies are established after consulting with public health officials; others are seemingly based on whatever the news media seems to be shrilling. The edicts […]